We are currently processing orders, with a processing time of 1-3 business days.

The day of shipment is not included in the shipping date.

Shipping will be completed within 7-15 days after review.

If you encounter any problems with your order after receiving it, please contact us immediately. Issues discovered after 7 days will not be accepted.

All customs duties, taxes, and customs fees will be included at checkout. No additional fees will be charged upon receipt.

Once a customized order is completed, we will arrange courier shipment immediately (delivery within 15 business days). Choosing a shipping method other than standard ground shipping will not expedite the customization process. Customized orders will be processed in the order they are received.

Returned packages will be refunded to the original payment method, excluding shipping costs.

Canadian orders are shipped weekly. All Canadian orders placed before Friday will be shipped on Friday. Orders placed on Friday will be shipped together the following Friday.

Force majeure refers to any unavoidable act or event beyond our reasonable control, including but not limited to customs delays, third-party strikes, work stoppages or other labor disputes, civil unrest, riots, intrusion, terrorist attacks or threats of terrorist attacks, war (whether declared or not) or the threat or preparation for war, fire, explosion, storm, flood, earthquake, ground subsidence, epidemics or other natural disasters, or failure of public or private telecommunications networks. In the event of a force majeure event, our obligations under these General Terms will be suspended until the force majeure event ends.